The Agent Network — Dharmesh Shah, Agent.ai + CTO of HubSpot
Mar 28, 2025 · 1:42:28
Dharmesh Shah, founder of Agent.ai and co-founder of HubSpot, defines an AI agent broadly as AI-powered software that accomplishes a goal, and argues that the next frontier is multi-agent systems and shared memory across agents. He reveals Agent.ai has 1.3M users and 3,000 published agents, positioning it as a professional network where agents have profiles, post release notes, and can be composed via MCP servers. Shah contrasts work as a service (paying for the work done) versus results as a service (paying for outcomes), warning that results-based pricing only works for objectively measurable, low-variance tasks like customer support tickets. He advocates for MCP as the standard for agent-tool discovery, and shares his personal engineering philosophy of preferring under-engineering over over-engineering because the cost to fix later trends toward zero with AI code generation. Shah also discusses his domain investing strategy (owning chat.com, prompt.com, crew.ai), his rule against competing with Sam Altman, and the 'Sorry Must Pass' framework for managing overwhelm by defaulting to no.
