Why AI Agents Don't Actually Understand You — Danielle Perszyk, Amazon AGI Lab
Jul 11, 2026 · 48:54
Danielle Perszyk of Amazon's AGI Lab argues that AI agents fail because they don't truly understand users — they model tasks but not the human mind, so reliability must shift from clicking correctly to aligning representations. She explains how Amazon's AGI Lab, seeded by the former Adept team, builds perception agents that perceive digital environments like humans and interact in real time, moving beyond chatbots and coding agents. The lab is exploring new architectures for episodic memory, social world models, and multi-agent systems where agents fluidly negotiate meaning, inspired by human collective intelligence. Perszyk warns that current AI homogenizes thinking, reducing human agency, and advocates for a diverse society of AIs with different biases to augment rather than replace human cognition. She discusses how aligning AI's goals with inferring and matching human representations could unlock generalization and make agents genuinely collaborative, from automating digital drudgery to transforming education with Socratic tutors.
